Support designed for accountability and resolution.
Hansson support provides practical assistance for account access, billing, WebDAV usage, and operational and service questions with clear ownership and follow-through.
Contact
- Primary support email: [email protected]
- Legal entity: Hansson Inc (United States)
- Initial response target: within 24-48 business hours (U.S. business days), based on request volume and severity
Support scope
- Account access and sign-in assistance
- Billing, plans, and subscription guidance
- Web and WebDAV usage support
- Operational references through the public status page
- Privacy and account-data request routing
Permanent account deletion
- To request permanent and irreversible deletion of your Hansson Vault account, email [email protected] from the email address registered on your account and use the subject line "Account deletion request".
- Please state clearly that you are requesting permanent and irreversible account deletion and include a short description of your request.
- Requests are reviewed and verified before processing to prevent unauthorized account removal.
- For verified requests, deletion includes removal of the account profile, login access, stored files, and other account-linked service data processed by Hansson Vault, subject only to limited legal, security, fraud-prevention, backup, recovery, and operational retention requirements.
- Once completed, deletion is irreversible and account access cannot be restored. Verified requests are typically processed within 30 days.
What to include in your request
- Account email
- Short issue summary
- Platform/client details (web, WebDAV app, OS version)
- Approximate time the issue occurred
- Any relevant error message or screenshot